Client stories
Evidence from desks that needed answers before the free days ran out
These notes come from clients who agreed to share their experience. Company names are abbreviated where requested.
We had twelve reefer containers on a vessel circling outside Gwangyang during a crane maintenance week. The berth chart in the delay report showed us we were fifth in sequence — not twelfth as the carrier portal suggested. That let us renegotiate storage with the trucking company using a specific date range.
Used the route performance review before our annual carrier tender. The quarter tables showed Busan transshipment added more variance than the ocean leg itself on our Osaka lane. We shifted two sailings to a direct string. The report paid for itself in the first month, though I wish the appendix had included empty-return timing.
Straightforward memo on a feeder misconnect. The analyst noted customs examination as a secondary risk we had not considered. Turnaround was three days as promised.
The weekly retainer is less dramatic than a crisis report but my team opens it every Monday. When our nominated vessel jumped the queue after a typhoon reopening, we caught it before booking inland slots. One week the digest arrived late because the terminal stopped publishing — they explained why, which I appreciated.
Case note: Gwangyang reefer hold during peak citrus export
A cooperative shipping halved mandarin containers to Rotterdam asked for documentation after their vessel waited six days at anchor. The carrier cited "port congestion" without berth detail. Our analyst mapped the queue using published berth plans and AIS positions, identifying a stevedore roster gap on the reefer terminal rather than a general backlog.
The report included a day-by-day hold log and a comparison to the prior year's same-week throughput. The client used the chart in a storage charge discussion with their forwarder and adjusted the next sailing to a less congested berth group. Total engagement: one port call, four business days from data receipt to final PDF.
Case note: Quarterly lane review for machinery exports
The manufacturer shipped oversized cargo through Gwangyang to Hamburg twice monthly. Transit times had drifted without a clear cause. We compiled 34 movements over the quarter, attributing delays to three categories: feeder connection at Busan, winter weather in the North Pacific, and documentation re-submissions at origin.
The executive summary recommended consolidating two sailings onto a string with fewer transshipment touches. Implementation was the client's decision; our role ended at the written recommendation and data appendix.
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